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Hive Industrial Services

Privacy Policy

Hive Industrial Services respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through this website or provided when you contact us about our services.

By using this website or submitting information through the contact form, you acknowledge the practices described in this Privacy Policy.

Last Updated: July 10, 2026

Information We Collect

We may collect information that you voluntarily provide when you contact Hive Industrial Services, request an inspection, ask about our services, or submit the website contact form.

This information may include:

your full name;
your email address;
your telephone number;
your message or service request;
your company or organization name;
the address or location where service may be required;
information about your kitchen hood exhaust system or dryer vent system;
your preferred inspection or service time;
any other information you choose to provide.

We may also retain records of communications between you and Hive Industrial Services, including emails, telephone calls, text messages, estimates, scheduling information, reports, and service documentation.

Information Collected Automatically

When you visit this website, certain technical information may be collected automatically by the website platform and related service providers.

This information may include:

your IP address;
browser type;
device type;
operating system;
approximate location;
pages visited;
date and time of your visit;
referring website;
interactions with website pages, buttons, or forms;
cookies and similar technical identifiers.

This information may be used to operate the website, maintain security, understand website performance, and improve the visitor experience.

How We Use Your Information

Hive Industrial Services may use collected information to:

respond to questions and messages;
contact you regarding a requested inspection;
provide information about our services;
evaluate your kitchen hood exhaust or dryer vent cleaning needs;
prepare an estimate;
schedule an inspection or cleaning service;
confirm or update an appointment;
communicate about property access or service requirements;
provide before-and-after photographs;
prepare service reports and Job Safety Reports;
provide cleaning reminders or scheduled maintenance information;
maintain business and customer records;
improve our website and services;
protect the website against fraud, misuse, or security threats;
comply with applicable legal or regulatory requirements.

We will not use the information submitted through the website for purposes unrelated to your request unless you provide consent or the use is otherwise permitted by law.

Email, Telephone, and Text Communications

When you provide your email address or telephone number, Hive Industrial Services may contact you regarding:

your message or inquiry;
a free inspection request;
an estimate;
scheduling;
appointment confirmation;
service access;
service updates;
reports or documentation;
future maintenance or cleaning reminders.

Submitting your telephone number does not automatically enroll you in automated promotional text-message marketing.

You may ask us to stop non-essential communications at any time by contacting office@hiveindustrialservices.com.

Cookies

This website may use cookies and similar technologies that are necessary for website operation, security, form functionality, and performance.

Depending on the website tools that are enabled, cookies may also be used to:

remember visitor preferences;
understand website traffic;
measure website performance;
identify technical problems;
improve website content and usability.

You can manage or disable cookies through your browser settings. Disabling some cookies may affect the operation of certain website features.

How We Share Information

Hive Industrial Services does not sell personal information submitted through this website.

We may share information only when reasonably necessary with:

employees or authorized contractors involved in responding to your request;
service providers that support website hosting, email, communication, scheduling, storage, accounting, or business operations;
property owners, managers, or authorized representatives involved in the requested service;
legal, insurance, accounting, or professional advisers;
government agencies or other parties when disclosure is required by law.

Service providers receive only the information reasonably necessary to perform services on behalf of Hive Industrial Services.

Service Documentation

When Hive Industrial Services performs an inspection or cleaning service, we may create and retain:

photographs of the system before and after service;
inspection findings;
service reports;
Job Safety Reports;
estimates and invoices;
property and equipment information;
scheduling and maintenance records;
records of work completed.

These records may be used to document the service, communicate with the customer, maintain service history, support future scheduling, and satisfy applicable business, insurance, safety, or legal requirements.

Data Retention

We retain personal and service-related information only for as long as reasonably necessary to:

respond to your request;
provide inspections or cleaning services;
maintain customer and service records;
complete reports and documentation;
manage scheduled maintenance;
resolve disputes;
comply with accounting, insurance, legal, or regulatory requirements;
protect the legitimate interests of Hive Industrial Services.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of.

Data Security

Hive Industrial Services uses reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, email system, internet transmission, or electronic storage method can be guaranteed to be completely secure.

Please do not submit highly sensitive or confidential information through the website contact form.

Your Privacy Choices

You may contact Hive Industrial Services to request:

access to personal information we hold about you;
correction of inaccurate information;
deletion of information when legally permitted;
information about how your personal information has been used;
removal from non-essential marketing communications.

To submit a request, email:

office@hiveindustrialservices.com

Please write Privacy Request in the email subject line and provide enough information for us to identify and respond to your request.

We may need to verify your identity before completing a request. Certain information may be retained when necessary for legal, contractual, accounting, insurance, security, or service-record purposes.

Children’s Privacy

The website and services of Hive Industrial Services are intended for businesses, facility representatives, property managers, and adults requesting commercial services.

The website is not directed to children under 13, and Hive Industrial Services does not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information through this website, please contact us so the information can be reviewed and, when appropriate, deleted.

Third-Party Links

This website may contain links to third-party websites, services, standards organizations, maps, social media platforms, or government resources.

Hive Industrial Services does not control the privacy, security, or content practices of third-party websites. Visitors should review the privacy policies of any external websites they access.

Changes to This Privacy Policy

Hive Industrial Services may update this Privacy Policy when website features, services, technologies, legal requirements, or business practices change.

Any updated version will be posted on this page with a revised “Last Updated” date.